Frequently Asked Questions
Everything you need to know about ordering from Anfas Collection — the Arabic luxury perfume house founded in the United Arab Emirates by Asim Al Qassim. If your question is not answered here, write to info@anfascollection.com.
What is Anfas Collection?
Anfas Collection is an Arabic luxury perfume house based in Dubai, United Arab Emirates. Anfas (أنفاس) means "breaths" in Arabic — the plural of nafas, the single breath. Each fragrance begins with an Arabic word, traces the emotion that word holds, and translates that feeling into a formula. The collection is sold from anfascollection.com and through selected niche retailers.
Who founded Anfas Collection?
Anfas Collection was founded by Asim Al Qassim, an Emirati architect and the UAE's first certified perfumer. He composes from the materials of the place that made him — oud, sambac jasmine, frankincense, rose — and describes the collection as "inspired by the environment in which I've grown: Arabic hospitality, and the seasons changing in the desert."
Is Anfas Collection the same as Anfas Alkhaleej or perfumesanfas.com?
No. Anfas Collection (anfascollection.com), founded by Asim Al Qassim, is an independent Emirati house and is not affiliated with Anfas Alkhaleej, with perfumesanfas.com, or with any other brand using the Anfas name. Our only official store is anfascollection.com, and our only official contact address is info@anfascollection.com.
What is extrait de parfum, and why does Anfas use it?
Extrait de parfum is the highest concentration in fine fragrance — a far greater proportion of perfume oil than an eau de parfum or eau de toilette. It means a scent that develops slowly, sits closer to the skin and lasts considerably longer. Concentration is the reason a few sprays are enough. Our guide What Is Extrait de Parfum? explains the differences in full.
I don't know which fragrance to choose. Where do I start?
Start with a discovery set. It is how most of our customers meet the collection: a set of samples that lets you live with several scents for a few days each before committing to a full bottle. Fragrance is personal and changes on skin — trying at home is more reliable than any description. If you would like a recommendation, tell us what you already wear and we will suggest a starting point.
How long do the fragrances last?
Longevity depends on concentration, on skin type and on how the fragrance is applied. Apply to moisturised skin, spray onto pulse points rather than rubbing, and consider clothing and hair, which hold scent longer than skin. Our guide How to Make Your Perfume Last All Day covers this in detail.
Do you ship internationally?
Yes. We ship from Dubai to the GCC, Europe and the United Kingdom, and to most other countries worldwide. Shipping is free on all orders. Once your order leaves our warehouse you receive a confirmation email with a tracking number.
Can I track my order?
Yes. Your shipping confirmation email contains a tracking number and a link to follow the parcel. If you have not received it, check your spam folder first, then write to info@anfascollection.com with your order number.
What is your returns policy?
You may request a return within 14 days of receiving your order. Items must be unused and unopened, in their original packaging, with proof of purchase. Write to info@anfascollection.com to start a return and we will send instructions and a return label. Items sent back without requesting a return first cannot be accepted. Customers in the European Union have the same 14-day right to cancel without giving a reason. Full terms are in our Refund policy.
What if my order arrives damaged, incomplete or incorrect?
Please inspect your order on arrival and contact us immediately at info@anfascollection.com with your order number and a photograph. We will evaluate the issue and make it right.
Can I change or cancel my order after placing it?
Write to info@anfascollection.com as soon as possible with your order number. If the parcel has not yet been dispatched we can usually amend or cancel it. Once it has shipped, the returns process above applies.
In which currency will I be charged?
Prices are shown in the currency of the market you are browsing from. The currency and the final total, including any duties or taxes that apply to your destination, are confirmed at checkout before you pay.
Which payment methods do you accept?
We accept major credit and debit cards, along with the digital wallets shown at checkout. Your card details are handled by our payment provider and are never stored by Anfas Collection.
Why create an account?
An account lets you check out faster, see your order history, follow deliveries and manage returns or exchanges. It is optional — you can order as a guest. We do not store card details and we do not share your personal data with third parties.
How do I subscribe or unsubscribe from the newsletter?
Subscribe from the form at the foot of any page. Every newsletter carries an unsubscribe link, and you can also ask us to remove you at info@anfascollection.com.
Are the fragrances suitable for sensitive skin?
Our fragrances are formulated to meet international fine-fragrance standards, and the ingredient list for each is shown on its product page. Fragrance can still cause a reaction in sensitive individuals: if you have known sensitivities, review the ingredients first and test on a small area. If you experience a reaction, stop using the product and contact us.
How should I store my perfume?
Away from direct sunlight, heat and humidity, with the cap on, in the original box where possible. Bathrooms are the worst place for a fine fragrance; a drawer or a wardrobe shelf is the best.
How do I contact Anfas Collection?
Email info@anfascollection.com, call or message +971 50 714 8629, or use the form on our Contact page. We answer messages in the order they arrive, Sunday to Thursday, Dubai time (GMT+4).